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6.3.1.1.3. Automated Support Automated support, either through related Web sites and activities, or through AI-Bots, is an important feature to enhance user experience, but, as it is an add-on feature, its implementation, although started in the initial roughly 12 month time frame for this project implementation, could exceed it a little somewhat.
AI-Bots are an advanced feature and their development is expected to extend on a few years. Some of the AI-Bots, with some of their planned features will be available early, but their full development and optimization will be spread over time, especially as technologies and resources become more easily available.
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